About us
5 years in intralogistics. Project experience on four continents.
5 years of 24/7 SLA responsibility (2nd/3rd level) for productive systems of a leading intralogistics provider.
Areas of work:
- WMS/WCS interfaces and material flow.
- Integration testing, FAT/SAT.
- Commissioning.
- SLA support, 2nd/3rd level.
Services
Fixed-price work packages for intralogistics
Scoping Workshop
Before budget flows: in 1–2 days on site you get a requirements catalogue, rough concept and effort estimate — moderated, documented, ready for decision.
Interface Test Package
Functional test specification for host–WMS–PLC interfaces, execution and acceptance protocol — from a single source.
Performance / Troubleshooting Sprint
For systems that run slow or unstable while it is unclear whether software, application servers or the network is the cause: measure, locate the bottleneck, fix the top 3 causes, report.
System Stabilisation Audit
Analysis across all levels — processes, roles, load carriers, technology — down to the real cause of recurring faults.
Commissioning & Handover Package
FAT/SAT support through to formal acceptance — test execution, defect tracking, acceptance protocol — including training of the operations team and 1st level.
SLA Support 2nd/3rd Level
Your own helpdesk keeps 1st level; behind it stand defined response times, a standby retainer and an hourly quota — fault analysis down to the code. In 24/7 operation for productive intralogistics systems for 5 years.
Contact
contact@bitomium.ch
Location:
CH-5033 Buchs AG